Patient Engagement

The Oncology Medical Home model emphasizes the relationship of the patient with the cancer care team.  This focus is for the entire journey, from the first introductory visit to comfort planning with the cancer patient and their family.  The following are some resources that can be used to enhance Patient Engagement through the Oncology Medical Home.  

Once a cancer practice has 500 patient surveys on file they will be eligible for a print ready version of a customized OMH Patient Brochure.  1,000 or more surveys will qualify the practice for a customized brochure for payer/employer orientation.

Considerations for Financial Counseling policy

 

ACCC Patient Assistance Guide

 

NCCN Virtual Reimbursement Room

 

Other Ideas:
Consider financial counseling before any treatment for any new patient.

 

Consider financial counseling for any estimated balance over $750.

 

Include processes to track and report all financial assistance provided.

 

Patient and caregiver education prior to Chemotherapy

 

NCCN Patient Guides

 

ASCO Bookstore

 

Ideas  to consider for new cancer patients:
Patient friendly You-Tube (like) videos that will orient the patient and family to their cancer care team, after hours support needs, additional services etc.

 

Audio recording of the new patient visit (Through a CD drive of a PC Tablet) and then give the recording to the patient/family at the conclusion of the visit.

 

Details needed in patient treatment plan:

 
  • Diagnosis including histology and stage
  • Goal or intent of therapy (Curative, adjuvant etc.)
  • Chemotherapy regimen and starting doses
  • Duration and/or planned number of cycles and frequency.
  • Information on possible side effects of treatment and symptoms of such effects.
  • Listing of cancer-related resources and information.
  • Contact information to all aspects of the care/support team and instructions on who to call for what
 

Patient Portal Resource - Navigating Cancer


Ask about assistance with:

 
1.  Capturing important demographics, including last ER visit or hospitalization  

2.  Patient specific survivorship plans